Before Shipping: QC Rejection

When QC photos arrive, click Reject if the item has defects. AllChinaBuy returns it to the seller and refunds your wallet.

After Shipping: Parcel Disputes

  1. Open AllChinaBuy → Orders → find the parcel
  2. Click Dispute — select reason (lost, damaged, wrong item)
  3. Upload evidence: tracking screenshots, photos
  4. Wait 7–14 business days for resolution
Important: Buy shipping insurance for orders over $40 — essential for lost-parcel refunds.

Frequently Asked Questions

How to refund on AllChinaBuy parcel?
Open a dispute under Orders → Disputes. Provide photos and tracking. Refunds take 7–14 days with insurance.
Can I reject QC photos for a refund?
Yes. Reject before shipping — item returns to seller and wallet is refunded.
How long do refunds take?
QC rejection: 3–5 days. Post-delivery disputes: 7–14 business days.